Privacy Policy
Last updated: January 25, 2026
At Lensgo.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI travel image generation service.
1. Information We Collect
We collect information you provide directly to us, including:
**Account Information**
- Email address (required for account creation)
- Display name (optional)
- Profile picture (optional)
**Usage Information**
- Text prompts you submit for image generation
- Generated images and their metadata
- Style preferences and settings
- Favorites and collections you create
**Technical Information**
- IP address and device information
- Browser type and version
- Operating system
- Referring URLs and pages visited
- Time and date of visits
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process your transactions and send related information
- Send technical notices, updates, and security alerts
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns and trends
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Personalize and improve your experience
We do NOT:
- Sell your personal information to third parties
- Use your prompts or generated images to train AI models without consent
- Share your data with advertisers
3. Data Storage and Security
Your data is stored securely using industry-standard practices:
**Storage**
- Account data is stored in encrypted databases (Supabase)
- Generated images are stored in secure cloud storage (Cloudflare R2)
- Payment information is processed by Stripe (we never store card details)
**Retention**
- Free accounts: Images are retained for 7 days
- Paid accounts: Images are retained indefinitely while subscription is active
- Account data is retained until you delete your account
**Security Measures**
- All data transmission is encrypted using TLS/SSL
- Passwords are hashed using industry-standard algorithms
- Regular security audits and vulnerability assessments
- Access controls and authentication for internal systems
4. Sharing of Information
We may share your information in the following circumstances:
**Service Providers**
We share data with third-party services that help us operate:
- Supabase (authentication and database)
- Cloudflare (image storage and CDN)
- Stripe (payment processing)
- Replicate (AI image generation)
**Legal Requirements**
We may disclose information if required by law or in response to valid legal requests.
**Business Transfers**
In the event of a merger, acquisition, or sale of assets, your information may be transferred.
**With Your Consent**
We may share information with your explicit consent or at your direction.
5. Your Rights and Choices
You have the following rights regarding your personal data:
**Access and Portability**
- Request a copy of your personal data
- Export your generated images and account data
**Correction**
- Update or correct inaccurate personal information
**Deletion**
- Delete your account and associated data
- Request removal of specific generated images
**Opt-Out**
- Unsubscribe from marketing emails
- Disable non-essential cookies
To exercise these rights, contact us at privacy@lensgo.ai or use the settings in your account dashboard.
6. Cookies and Tracking
We use cookies and similar technologies for:
**Essential Cookies**
- Authentication and session management
- Security and fraud prevention
- User preferences
**Analytics Cookies** (with consent)
- Google Analytics for usage statistics
- Performance monitoring
You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard contractual clauses for EU data transfers
- Compliance with applicable data protection laws
- Data processing agreements with all service providers
By using the Service, you consent to these transfers.
8. Children's Privacy
Lensgo.ai is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us at privacy@lensgo.ai.
9. GDPR Rights (EU Users)
If you are located in the European Economic Area (EEA), you have additional rights under GDPR:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, contact our Data Protection Officer at dpo@lensgo.ai.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending an email notification for significant changes
We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices:
**Email:** privacy@lensgo.ai
**Data Protection Officer:** dpo@lensgo.ai
**Website:** https://lensgo.ai/contact
For EU users, you also have the right to lodge a complaint with your local data protection authority.
By using Lensgo.ai, you acknowledge that you have read and understood this Privacy Policy. See also our Terms of Service.